Shipping & Return Policy

Shipping

(All these website shipping options are available only in the lower 48 states. Please call us to arrange shipping to Alaska, Hawaii, or international destinations.)

Free Shipping

Light assembly required
Either LTL or UPS Ground
In-stock products ship within 2 business days of ordering

Assembled Shipping

Flat rate of $250 per order
Shipped blanket-wrapped via pickup and enclosed trailer
Delivered curbside to your property
In-stock items will arrive within 2-3 weeks of ordering

White-Glove Assembled Shipping

Flat rate of $350 per order
Same shipping method and time frame as regular Assembled Shipping
Product will be fully assembled and carried to your deck or patio

Shipping damage – Please examine your shipment and notify us within 3 days of any shipping damage. LTL and UPS shipping damage will require pictures of the damage in order to file an insurance claim with the carrier.

Returns

All in-stock items can be returned within 14 days for a full refund without restocking fees. Custom-ordered pieces are subject to a 15% restocking fee.

Items must be undamaged and in the original packaging.

If the item was shipped to you in a box, it must be returned unassembled in the original packaging, complete with hardware and instructions. The arrival condition of the return will be the customer’s responsibility.

Unless the return is due to defective or damaged merchandise, all shipping and return shipping costs are nonrefundable and will be deducted from your final refund.

Refunds will be processed within 5 business days of receiving and inspecting the returned merchandise. All refunds will be issued by check. Partial refunds will be issued at our discretion if parts or pieces are missing and damaged.

Please don’t hesitate to contact us with any questions.